TESTIMONIALs & Reviews

  Service is astonishingly poor. Had a problem with a bottle I purchased there. 3 gallon bottle with a spigot. The spigot leaked. Refund refused.

Also I didn't receive a receipt upon purchase, it wasn't offered and I didn't ask-my mistake. The owner loudly insisted I did receive a receipt.  I actually argued with a stranger about something I had no need to lie about!

She talked in circles with each statement she made then said she didn't say it when I reiterated

I had to leave my bottle there overnight so she could see a drip, which never occurred according to them the next day.   Which I expected by now.

I need more bottles but will drive from Pearland to Katy rather than shop there ever again!

  Customer service there is not the best. I went in to get some water and after I fill up my container the guys that works there ask why I didn't get the hydrowater because they are having a special on it right now.  It would have been more helpful telling me that when I came in not when I'm paying for the water. I'm also soppuse to be in a discount program with them and the lady let me know what all I had to do was tell them my name and I will get a discount on refills. Obviously that does not happen either because when I tell her my name, pay, and look at my receipt I'm still laying full price. I do not mind paying the full price but do not tell me one thing and do the opposite.

  Great water great service! Always good customer service when I walk in, and explaining the products and discounts, the place is great!